Information Sharing Basics

• Not sending an error file? Include the version numbers of your game. These are visible in the bottom-right corner of the game main menu.

• Reporting an issue? Provide step-by-step instructions on how to reproduce the issue so we’re able to test the problem.

Sometimes issues you encounter come with error files that could be very helpful in recognizing the problem so please consider reading How to Send Error Files section of this page.

Save Sharing Basics

2. Open the “saves” folder by going to ‘Documents 🠞 Electronic Arts 🠞 The Sims 4 🠞 saves‘ and sort all files by ‘Date Modified’.
By sorting by ‘Date Modified’ you will see the most recent save file on the top, and since you saved the game in the first step, that would be the save you need to share. Only one file is required, the SAVE file.

3. Include details about the shared save!
Mention what is the name of the family, the name of the Sim to look at, and which world the household is at.

If no method of attaching or sending a file is available, upload the file to a hosting and share the download link. Try places like Google Drive, Dropbox, Sync, MEGA, workupload, MediaFire, or what you prefer.

Sending Error Files

• When sending an e-mail or posting on a forum, include the error file as an attachment to your message.

• When sending a Discord message, drag and drop the error file from your computer into the Discord window.

• Optionally, upload the error file to PasteBin or Rentry and share the link to the site.

In a situation where the error file is too big in size to share, edit the file with a text editor and remove the top part of the file contents.

Self Diagnose

Although not recommended, you can attempt to diagnose an error yourself. The key is not to draw immediate assumptions about the source of your issue as error files contain a lot of information that is not related to the actual problem you’re encountering. Try using the LastException Assistant site to get very basic information about the contents of an error file.

Sometimes simply sending an error file isn’t enough to recognize the problem so please consider reading How to Share Information section of this page.

Contact Methods